1. Personal readings
- You may reschedule once, free of charge, by emailing us at least 48 hours before the appointment.
- Cancellations or reschedule requests made less than 48 hours before the appointment, and missed appointments, are normally non-refundable, except where applicable consumer law requires otherwise or we agree otherwise in writing.
- A Prashna (one question) reading may be cancelled for a full refund until work on the analysis has begun.
- If we cancel and cannot offer a replacement date acceptable to you, you may reschedule or receive a full refund.
2. Live classes
- Refund requests received at least 7 calendar days before the class begins are refunded in full.
- After that point, or once the class has started, fees are normally non-refundable, except where the class is not delivered as described or applicable law requires a refund. Your seat always includes the recording and slides, and where possible we offer a transfer to a later running instead.
- For programmes paid in instalments, instalments not yet due are cancelled when you withdraw; instalments already paid follow the rules above.
- If we cancel a class and no rescheduled date or equivalent class is offered, the fee is refunded in full.
3. Recorded courses, prediction reports and ebooks
- Because these are supplied electronically, they are normally non-refundable once delivered or once a report has been prepared from your birth details.
- Where a file is defective, cannot be accessed for a reason within our control, or is materially not as described, we provide a replacement or a refund.
4. Print books
- You may return an unused print book within 14 days of delivery for a refund of the book price; return postage is paid by you unless the book arrived damaged or was not what you ordered.
- If a book arrives damaged, or does not arrive within the delivery window in our delivery policy, tell us and we will send a replacement or refund you in full, including shipping.
5. Membership
- Memberships renew automatically each month or year until cancelled. You can cancel at any time from the link in your confirmation email or by writing to support@ninthwisdom.com; cancellation takes effect at the end of the period already paid, and you keep access until then.
- Payments for a period that has already started are normally non-refundable. If you cancel within 7 days of your first-ever membership payment and have not used the included report or mentoring, we refund that payment in full.
- Recordings, books and reports you bought separately are yours to keep after a membership ends.
6. How to request a refund or cancellation
Email support@ninthwisdom.com with your name, what you purchased, the payment date, the Stripe receipt number if you have it, and the reason for the request. We acknowledge every request within 2 business days.
7. Processing time
Approved refunds are submitted to Stripe within five business days and returned to the original payment method. After submission, the time for funds to appear depends on your bank and payment method; many refunds appear within approximately 5–10 business days, although card, UPI and banking timelines vary.
8. Disputes
If you believe a charge is incorrect or a service has not been delivered as agreed, please contact support@ninthwisdom.com so we can investigate and resolve it promptly. This does not limit any rights you have through your bank, payment provider or applicable consumer law.
Last updated: October 2026 · ← Back to Ninth Wisdom